Top ten most popular FAQs

Why Should I Outsource My IT Services?
What Is An IT Managed Service Provider (MSP)?
Are free Anti-Virus software any good?
What About Training our Current Staff?
What is cloud backup?
What kind of response times can I expect?
How Long is a Managed Services Contract For?
What should I do before I call for help?
What does having Managed IT Services cost?
What if we already have an internal IT department?
Why Should I Outsource My IT Services?

Basically, every business depends on information technology to function and serve its clients. Ask yourself: if you pulled the plug on your server or internet connection for just an hour, how would your productivity be affected? How long will a customer wait for your system to come on when placing an order? How much does it cost to pay staffs that can’t perform their work when their systems are unavailable? If the answers to these questions concern you, then you need to consider a partnership with an IT provider that can eliminate or reduce these risks and keep your business functioning.

What Is An IT Managed Service Provider (MSP)?

An IT managed service provider is a company that offers information technology services and support, which include server support, security, cloud services, mobile device management and much more to businesses with no internal IT staff, or to enhance the capabilities and reach of existing IT staff. MSP companies are often described as outsourced IT support, meaning they are hired in lieu of an internal IT department.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What About Training our Current Staff?

Information technology is ever-changing and complex. Supporting a busy company’s infrastructure is not the same repairing your personal computer or setting up an email account for relatives. Even an employee who has background knowledge in computers has other job functions that affect your bottom line, and training that person requires considerable time and expense. By comparison, Pani Computer has a team of trained experts whose primary job is to support your IT services and help guide your company leadership in making effective IT decisions. Pani Computer technicians are available around the clock for immediate support, and have a wealth of knowledge that a single IT staff member can’t match.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data center in Reston, VA. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Pani Computer makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Pani Computer serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

What If I Move My Company To The Cloud? Will I Be Able To Eliminate The Need For IT Support?

Not really! Although cloud applications and services can be powerful and cost-saving, they are still new technologies, and as such, the playing field is wide. Pani Computer who is also a cloud service broker can offer consultation and guidance on which parts of your business would benefit from migration to cloud offerings, and which providers will work best for the way your company works.

What’s The Best Way to Utilize Business IT Solutions?

We have created comprehensive packages that fulfill all of your IT needs. And depending on the size of your company, you can select the package that has the amount of help desk, on-cloud data storage, on-site management hours and professional consultation as you want. You are also welcome to use our game-changing resources.

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