ITSM Solutions Analyst - ISAUB Job at NavitsPartners, Culver City, CA

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  • NavitsPartners
  • Culver City, CA

Job Description

ITSM Solutions Analyst  

General Summary & Scope 

• Resolve ITSM support issues to ensure service excellence. 
• Offer insights for maximizing system usability. 
• Lead process improvements across ITSM functions. 
• Keep system documentation and logs organized and current. 
• Design and implement dashboards to track service levels. 
• Engage stakeholders to identify opportunities for business value and automation. 
• Manage KPIs, SLAs, and OLAs for ITSM processes. 
• Ensure service management processes comply with ITIL standards. 
• Write and update program documentation and training materials. 
• Analyze IT metrics and collaborate with cross-functional teams. 

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