Job Description

Job Description

Job Description

Location: 185 W. Chestnut Ave Monrovia, CA 91016

Hours: Monday to Friday 9:00AM ~ 5:45PM with 45-minute lunch break

About Us

TransGlobal stands as one of the largest insurance general agencies in the US, boasting over 25 offices nationwide. We pride ourselves on delivering an all-in-one financial service platform covering insurance, real estate, lending, investment, retirement planning, and tax services. With a network of over 5000 licensed professionals, we represent top-rated insurance companies offering products tailored to diverse client needs. Visit our website: TransGlobalUS.com.

Why Work for TransGlobal

This entry-level position at the front desk of our New Business Department touches the basic skills in processing life insurance applications. It also offers opportunities to explore career development within the company.

Responsibilities

1. Greet and welcome visitors upon arrival at reception area, direct guests to the appropriate person in the office
2. Answer and transfer multiple telephone calls to internal offices; respond to general inquiries
3. Clerical tasks including scan documents, photocopy, email correspondence, and other office duties assigned
4. Administrative support through data entry using online database, generate weekly report, e-file to cloud system
5. Receive, sort, and distribute daily mails and deliveries to recipients in the office
6. Ensure front desk area is tidy and presentable for the company's professional image
7. Handle sensitive information with the highest degree of integrity and confidentiality

Qualifications

• Bilingual in both Mandarin Chinese and English
• Minimum 1 year of office assistant or customer service experience
• Skills in Microsoft Office: Excel, Word, Outlook
• Attention to detail, good organizational skills, professional phone etiquette
• Positive learning attitude, friendly demeanor, polite manner

Benefits for Full-Time Employee

• Comprehensive health insurance (covering medical, dental, vision, and HSA) including spouses and dependents.
• 401(k) plan with employer matching.
• 6 days Paid Sick Leave per year, available to use after 3 months of employment.
• 10 days PTO in the first year, available after 3 months, and increase based on anniversary until reaching a cap.
• Paid holidays, paid jury duty, paid training.
• Start from $21.35 ~ $24.80/hour ($3,700 ~ $4,300/month) based on experience, potential raises post-probation.

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