Business Systems Administrator Job at Blackwood Associates Inc, Annapolis, MD

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  • Blackwood Associates Inc
  • Annapolis, MD

Job Description

Job Description

Job Description

Job Description

The Business Systems Administrator will play a critical role in supporting and optimizing Blackwood’s core internal systems, primarily Salesforce, but also to include: AccountingSeed, ADP, and Avalara. This individual will be responsible for ensuring the reliability, efficiency, and accuracy of these systems, working closely with internal teams and external consultants to manage day-to-day operations, troubleshoot issues, and implement enhancements.

Key Responsibilities:

Salesforce Administration

  • Day-to-Day Management:
    • Oversee the User Action Request (Error/Fix) Global Action queue, handling user queries on reports, dashboards, and access.
    • Address ad hoc requests from senior leadership, including troubleshooting issues with triggers, orders, etc.
  • System Understanding:
    • Develop a deep understanding of Blackwood’s organizational roles, hierarchies, and custom objects within Salesforce.
    • Familiarize with existing dashboards and their business logic to effectively conduct quality assurance (QA/QC).
  • Collaboration with External Consultants:
    • Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
    • Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment before proceeding.
    • Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
    • Document all enhancements, changes, and releases in formal Release Notes.
  • Annual System Updates:
    • Update systems to support annual planning and performance activities, including:
      • Sales quotas and commission plans
      • Annual sales goals (RSM/OEM)
      • Account updates and personnel changes
      • Dashboard updates to support reporting needs for Quarterly Business Reviews (QBR)

Administration of Other Business Systems

  • Oversee and manage additional business systems, including:
    • Accounting Seed (Accounting/ERP System)
    • ADP (Human Resources Information System)
    • Avalara (Tax Compliance System)
    • SAP Concur (Travel & Expense)

Basic Qualifications

  • US Citizenship and willingness to undergo a background check
  • Bachelor’s degree or equivalent experience
  • Strong ethical integrity and a positive
  • Ability and desire to learn new commercial off-the-shelf (COTS) technologies
  • Excellent presentation and written communication skills
  • Strong time management skills
  • Motivation, enthusiasm, and a sense of fun in a fast-paced environment

Additional Qualifications

  • Salesforce certification(s)
  • Experience with SAP Concur or similar T&E SaaS tools, ERP/Accounting SaaS systems, ADP, or other HRIS SaaS tools

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